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Exam Code: HP0-S33
Exam Name: HP (Advanced Integration and Management of HP Server Solutions)
One year free update, No help, Full refund!
Total Q&A: 79 Questions and Answers
Last Update: 2013-09-30

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NO.1 You are experiencing problems with a Virtual Connect domain and want to verify the domain
status. Which tool can you use to perform a domain health check?
A. Service Pack for ProLiant
B. Active System Health Log
C. Virtual Connect Active Health
D. Virtual Connect Support Utility
Answer: D

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Reference:
http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c01566977 /c01566977.pdf (page
17, see step 2)
Step 2-Run a health check on the Virtual Connect domain
1. From a local system with VCSU installed, execute the following command:
vcutil -a healthcheck -i <Primary OA IP> -u <OA Admin account> -p <OA password>

NO.2 To protect virtual running on multiple ESXi 5.0 hosts, a customer decides to configure a High
Availability cluster. What are the requirements for this type of cluster?
A. The management network must be configured with the Fast Tolerant option enabled.
B. Enhanced VMotion compatibility mode and Storage DRS must be enabled on the cluster level.
C. Virtual machine must be stored on the datastore available from each member of the cluster.
D. The cluster must be configured using Host Profiles.
Answer: C

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Explanation:
Requirements for a VMware HA Cluster Review this list before setting up a VMware HA cluster. For
more information, follow the appropriate cross reference or see Creating a VMware HA Cluster.
All hosts must be licensed for VMware HA. You need at least two hosts in the cluster. All hosts need
a unique host name. All hosts need to be configured with static IP addresses. If you are using DHCP ,
you must ensure that the address for each host persists across reboots. All hosts must have access
to the same management networks. There must be at least one management network in common
among all hosts and best practice is to have at least two. Management networks differ depending
on the version of host you are using. ESX hosts - service console network. ESXi hosts earlier than
version 4.0 - VMkernel network. ESXi hosts version 4.0 and later - VMkernel network with the
Management Network checkbox enabled.
See Networking Best Practices. To ensure that any virtual machine can run on any host in the cluster,
all hosts should have access to the same virtual machine networks and datastores. Similarly, virtual
machines must be located on shared, not local, storage otherwise they cannot be failed over in the
case of a host failure. For VM Monitoring to work, VMware tools must be installed. See VM and
Application Monitoring. All hosts in a VMware HA cluster must have DNS configured so that the
short host name (without the domain suffix) of any host in the cluster can be resolved to the
appropriate IP address from any other host in the cluster. Otherwise, the Configuring HA task could
fail. If you add the host using the IP address, also enable reverse DNS lookup (the IP address should
be resolvable to the short host name).

NO.3 You want to create a service template using I/O Designer that will be deployed to the Hyper-V
host. Currently, only VMware templates have been used in this environment.
How must you prepare a virtual machine template to use for this template?
A. Use the Insight Control Server migration functionality to migrate the VM from VMware to
Hyper-V and then use the vCenter server to prepare the template recognized by I/O.
B. You can use VMware templates for Hyper-V deployment since I/O is virtualization layer
independent.
C. Use the I/O converter tool to convert the VMware template to change it to the correct format.
D. Create a virtual machine template using Insight Control virtual machine management
functionality.
Answer: D

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NO.4 Which Windows performance counter can be used to check for a Smart Array disk bottleneck
problem?
A. Logical Disk: Average Disk Queue Length
B. Physical Disk: Average Disk Queue length
C. Logical Disk: Average Disk Write Queue Length
D. Physical Disk: Average Disk Write Queue Length
Answer: B

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NO.5 A customer complained of slow performance on an HP ProLiant server. You upgraded to faster
processes and added memory to the server. What should you create after you change the server
hardware configuration?
A. New performance baseline
B. Insight Diagnostics report
C. CPU Stress report
D. Memory Validation report
Answer: A

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NO.6 When developing an implementation Plan, what does the acceptance criteria establish?
A. Exit criteria for transactioning the system into production
B. Minimum level of performance required for plan continuation
C. Authorization to continue toward funding of the project
D. Authorization to start or implement the project plan
Answer: C

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NO.7 A customer needs a direct attached based storage for a BladeSystem and wants a solution that
enables low cost zoned or shared storage.
Which type of HP external storage meets the customer requirements?
A. Direct Connect SAS storage
B. Infiniband
C. Fibre Channel over Ethernet
D. Serial Attached SCSi
Answer: A

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Explanation:
http://h18006.www1.hp.com/products/storageworks/sas_solution/index.html (Overview, first para)
With the direct connect SAS storage for HP BladeSystem, HP extends and redefines direct-attached
storage for BladeSystem servers. Now you can build local server storage on the fly with zoned
storage, or enable low cost shared storage within the rack

NO.8 Which host is selected as a master host in the VMware HA cluster?
A. The host with access to the greatest number of the datastores
B. The host with the redundancy configured for management network
C. The host with the greatest number of virtual machines configured with fault tolerance
D. The host with the greatest CPU and memory capacity
Answer: A

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Explanation:
http://pubs.vmware.com/vsphere50/index.jsp?topic=%2Fcom.vmware.vsphere.avail.doc_50%2FGU
IDB9ACCE9B-A14D-4B2F87EF-4B0A67ABDF58.html
When you add a host to a vSphere HA cluster, an agent is uploaded to the host and configured to
communicate with other agents in the cluster. Each host in the cluster functions as a master host or
a slave host. When vSphere HA is enabled for a cluster, all active hosts (those not in standby or
maintenance mode, or not disconnected) participate in an election to choose the cluster's master
host. The host that mounts the greatest number of datastores has an advantage in the election.
Only one master host exists per cluster and all other hosts are slave hosts. If the master host fails, is
shut down, or is removed from the cluster a new election is held.

NO.9 A customer is running HP SIM in a headquarters that has three branch offices with multiple
server blades managed by the HP SIM in a central location. Version Control Repository Manager is
configured in all branch offices, but all deployment tasks should be performed from the central
location. What must you configure first?
A. all remote VCRMs properly licensed
B. Secure tunnel between headquarters and the branch offices
C. Additional CMS server in the brach offices that will not perform any management function and
will work as a federated CMS and give access to the local VCRM
D. Trust relationship between HP SIM and the machines running VCRM in remote locations
Answer: D

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NO.10 What can you configure with the BladeSystem Insight Display on a c7000 enclosure? (Select
three)
A. Rack name
B. Power mode
C. Number of fans installed
D. OA1 IP address
E. Blade name
F. Midplane serial number
Answer: A,B,D

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Reference:
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00698534 /c00698534.pdf(page 13)

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Exam Code: HP5-E01D
Exam Name: HP (Delta - Selling HP SMB Solutions)
One year free update, No help, Full refund!
Total Q&A: 30 Questions and Answers
Last Update: 2013-09-30

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NO.1 Your customer's consulting business is experiencing a decline in growth. The customer needs
to reduce operating expenses. With a seat size of 45 employees, how can visualization help the
customer operate efficiently?
A. reduce network traffic on the company's intranet, reducing overall operating expenses
B. provide ability to split up workloads for higher efficiencies and better application support
C. move all operations to the cloud, eliminating the need for onsite IT support
D. eliminate the need to refresh hardware which reduces overall capital expenses
Answer: C

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NO.2 How do HP VDI solutions support customers with "Bring Your Own Device" (BYOD) initiatives?
A. Employees are only allowed to connect to the data center with devices that are purchased
through a reputable HP dealer or reseller
B. Employee-owned devices are implicitly allowed to connect to the data center through a virtual
desktop, providing employees maximum freedom and flexibility in their work environment
C. HP VDI solutions include a 'back door' access procedure that allows employees to bypass security
checkpoints when connecting to the data center with their personal devices.
D. Client visualization software runs on qualified endpoint devices to enable users to securely
connect to the data center through a virtual desktop.
Answer: B

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Reference:http://blogs.softchoice.com/advisor/ssn/security-for-your-byod-environment-in-3-simple
steps/

NO.3 What top concern might a customer in the healthcare industry have with client virtualization?
A. System Availability - a virtualized client environment is far less reliable than a traditional IT data
center
B. IT Efficiency - client virtualization increases employee flexibility but burdens IT with increased
support demands for routine activities
C. Security - client virtualization is risky because it exposes the business environment and its assets
to malicious intrusion
D. Employee Productivity - client virtualization imposes a steep learning curve on employees as it
requires a change in how they interact with the data center
Answer: C

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Reference:http://searchitchannel.techtarget.com/feature/Health-care-VDI-projects-in-high-demand

NO.4 What cost-effective solution component enables branch office workers to continue
collaborating with each other and making external calls even when the corporate network is
unavailable?
A. Survivable Branch Communication zl Module powered by Lync
B. HP Intelligent Management Center
C. Redundant IT Infrastructure at the branch office
D. Redundant Branch Office Network switches
Answer: A

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Reference:http://h17007.www1.hp.com/docs/one/ 4AA0-8924ENN.pdf

NO.5 Which statement best describes HP VDI reference architectures for midmarket businesses?
A. They provide general suggestions for do-it-yourself client virtualization implementations.
B. They are monolithic designs that implement HP-only products.
C. They provide end-to-end solutions that are fully-tested, customizable, do-it-yourself blueprints
for midmarket businesses.
D. Although they are written for enterprise customers,HP VDI reference architectures can be
adapted to mid-sized businesses.
Answer: C

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NO.6 What is the best response to a customer who needs to reduce expenses, but is concerned that
switching from their aging PBX system to Lync with voice capabilities will not meet their needs?
A. Extend the capabilities of your existing PBX system by adding an HP Lync Solution to your existing
environment.
B. Reduce expenses with an HP Lync UC solution by leveraging Microsoft's existing platform and
familiar interface, enabling users to quickly adopt the tools.
C. Improve employee productivity and gain a competitive advantage with an HP Lync Solution by
providing anywhere access on any device.
D. Deploy an HP Lync Solution alongside your existing environment until you are ready to switch
from the PBX system to Lync.
Answer: C

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NO.7 What is a good way to introduce HP Lync Solutions into a conversation with a customer?
A. by asking the customer to identify the specific features of their PBX phone system they like most
B. by finding out if the customer is satisfied with their current PBX provider
C. by asking the customer how they plan to address the obsolescence of their legacy PBX
D. by asking about additional features the customer would like to see included in their PBX
Answer: C

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Exam Code: HP2-B102
Exam Name: HP (HP Imaging and Printing Sales Fundamentals Exam)
One year free update, No help, Full refund!
Total Q&A: 63 Questions and Answers
Last Update: 2013-09-30

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NO.1 Which question is a typical cross-selling phrase?
A. Would you like to add an HP Care Pack to your HP MFP?
B. Would you benefit from increasing the number of MFPs in your fleet?
C. Would you benefit from a duplex model?
D. Would you benefit from a single-function device instead of an MFP?
Answer: A

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NO.2 What is NOT addressed in the HP Value Proposition?
A. simplicity
B. assessment
C. real world performance
D. reliability
Answer: B

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7. What is the purpose of up-selling?
A. to sell additional, third-party solutions
B. to sell accessories
C. to sell higher value products by series, family, or category
D. to sell on-site services
Answer: C

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8. Your client is concerned about replacing a personal printer that is used to print confidential
information with an HP MFP that is available to other employees. Which feature can address this
customer's concernsabout security?
A. proof and print
B. individual mailboxes in the output tray
C. hard disk storage
D. private job
Answer: D

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9. Why is understanding the meaning of color important?
A. to select colors similar to a competitor's colors
B. to avoid sending the wrong message to your customers
C. to select colors that are easily available in the print market
D. to pick the colors that best match the user's personality
Answer: C

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10. What is the goal when optimizing an imaging and printing fleet?
A. centralization of printing on a few devices
B. replacement of single-function printers with multifunction devices
C. replacement of all ink devices with laser devices
D. a balance between cost and productivity
Answer: D

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11. What is an imaging and printing industry trend?
A. seeking information on the internet
B. using templates to create a business brand
C. creating paperless offices
D. converging of multiple functions into one device
Answer: D

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12. HP ink cartridges are recycled by first shredding the plastic cartridge bodies What happens to
the shredded material?
A. It is sold for use in shipping containers, auto parts, and carpet fibers.
B. It is used to make new print cartridges.
C. It is cleaned, compressed, and disposed of in the land fill.
D. It is used to make HP recycled paper, which is exclusively used on HP campuses worldwide.
Answer: A

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NO.3 Which statement is true about initial contacts between a customer and a business?
A. Most initial contacts result in a purchase.
B. Most initial contacts are face to face
C. Most initial contacts occur through documents.
D. Most initial contacts occur during the day.
Answer: B

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NO.4 A client who purchases new technologies upon the recommendation of their colleagues is part
of which group?
A. Laggard
B. Early adopters
C. Late majority
D. Early majority
Answer: A

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NO.5 What is an advantage of a multifunction printer?
A. Once it has reached its monthly print volume, it automatically turns off to limit excess copy
charges to the client.
B. It can print faster than a single function printer can.
C. It uses fewer supplies than a single function printer does.
D. It takes up less floor space than individual devices for faxing, scanning, printing, and copying.
Answer: D

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NO.6 What is the advantage of HP Care Packs?
A. They are included in the standard product warranty,
B. They include free upgrades to HP devices.
C. They are easy to buy, easy to use, and flexible.
D. They can be purchased for third-party products.
Answer: C

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Exam Code: HP2-B100
Exam Name: HP (Selling HP Imaging and Printing Solutions (HP2-B100))
One year free update, No help, Full refund!
Total Q&A: 40 Questions and Answers
Last Update: 2013-09-30

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NO.1 Which statement is true about how customers typically view office printing costs?
A. Customers typically look at the cost of supplies and hardware, but they do not consider IT costs.
B. Customers typically look at IT costs and the cost of supplies, but they do not consider hardware
costs.
C. Customers typically look at hardware and IT costs, but they do not consider cost of supplies.
D. Customers typically look at hardware costs, but they do not consider IT costs or the cost of
supplies.
Answer: A

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Explanation:
Most customers look for the total cost of ownership. The normally include supplies and hardware
but they ignore the costs of personnel working to make sure the printing solutions work properly
and without any problems. IT costs are not generally considered.

NO.2 What is an accurate description of an imaging and printing solution?
A. a long-term strategic plan
B. a combination of hardware and software to address the problem
C. a new printer
D. a review of all available software that works with imaging and printing devices
Answer: B

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Explanation:
The imaging and printing solution is a combination of hardware and software working together to
address paper intensive business processes. The imaging solution is normally a scanner and the
printing solution is a printer. These machines use specific software to work and provide a host of
tools to address paper intensive business problems.

NO.3 What is an example of business networking?
A. reading a company's tweets
B. following the links on a company's website
C. using LinkedIn to find common contacts
D. attending an online workshop for professional development
Answer: C

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NO.4 What is most important to remember about both transactional and consultative sales?
A. You should focus primarily on the volume of sales.
B. You should focus only on your margin.
C. You should minimize time spent with customers.
D. You should focus on your customer's business problems.
Answer: D

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Reference: http://theblueprint.typepad.com/theblueprint/ 2006 / 05 /consultative_ve.html

NO.5 What should you know about your customer's business before you call on them?
A. the number of hits on their website
B. their line of business
C. their employee turnover rate
D. their office hours
Answer: D

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Explanation:
Of course, you should know when the customer is available before you call them.

NO.6 How do you best evaluate a customer's needs?
A. by conducting onsite visits
B. by talking to your customer's customers
C. by ordering something from your customer and noting your experience
D. by reading online reviews of the company
Answer: A

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Explanation:
You need to visit the customer at his office and conduct a one-to-one meeting to understand his/her
needs.

NO.7 What is one way to study publically available information about your customers?
A. conduct a workshop with them
B. obtain annual financial reports from other verticals
C. obtain facilities spending and marketing budget information
D. use websites and annual reports
Answer: D

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Explanation:
You don't need to conduct a workshop or obtain annual financial reports or even obtain facilities
spending and market budget information to study the information needed to understand your
customer. The information you need is available in detail on their websites and in their annual
reports. You'd get an overview of finances, marketing budget information and other relevant
information easily from their websites. Since this information is available publicly, customers put it
on the websites and publish annual reports.

NO.8 How is office printing costs typically calculated for a document?
A. only the cost of the printing hardware
B. only the cost of the printing hardware and the annual cost of the supplies
C. only the cost for administration and for the hardware of the printer
D. the cost of the network management, supplies, hardware, and administration
Answer: D

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Explanation:
Typically, office printing costs are calculated by taking network management,
supplies, hardware and administration into account. All of these things are calculated and divided
by the number of prints an office produce each year.

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NO.1 The CCI instance has failed to start.
What is the most likely cause?
A.The Command Device is labeled.
B.The environment variable HORCC_MRCF is set.
C.The environment variable HORCMINST is not set.
D.The IP address is not referenced in the HORCM file.
Answer: D

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NO.2 Which two statements describe the Command Device? (Choose two.)
A.The Command Device is for CCI communications and can be fully utilized by other applications.
B.The Command Device is dedicated to CCI communications and should not be used by any other
applications.
C.The Command Device accepts TrueCopy and ShadowImage software read and write commands that
are executed by the storage system.
D.The Command Device accepts TrueCopy and ShadowImage software read and write commands that
are executed by the CCI software.
Answer: BC

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NO.3 The CCI instance needs to communicate with the storage system using the Command Device.
Which command should be executed to discover the name of the Command Device on a Windows
server?
A.raidscan -x findcmddev hdisk 0,20
B.raidscan -find commanddev hdisk 0,20
C.raidscan -x find commanddev hdisk 0,20
D.raidscan -find commanddevice hdisk 0,20
Answer: A

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NO.4 A pairresync operation is performed on a ShadowImage pair in a PSUE state.
What is the result of the pairresync operation?
A.The pairresync completes immediately.
B.All data on the P-Vol are copied to the S-Vol.
C.The pairresync returns an error because of the PSUE state.
D.The bitmaps are used and only changed tracks are copied from the P-Vol to the S-Vol
Answer: B

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NO.5 Which two statements describe the Command Device on UNIX systems? (Choose two.)
A.The volume designated as the Command Device is a raw device.
B.The volume designated as the Command Device is a block device.
C.The Command Device accepts TrueCopy software and ShadowImage software read and write
commands that are executed by the CCI software.
D.The Command Device accepts TrueCopy software and ShadowImage software read and write
commands that are executed by the storage system.
Answer: AD

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NO.6 On a Windows system, how do you make sure that the environment parameter is set correctly to use
CCI for ShadowImage operations instead of TrueCopy operations?
A.Verify that HORCC_MRCF is set to 1.
B.Verify that HORCM_MRCF is not set.
C.Verify that HORCC_MRCF is set to 0.
D.Verify that HORCM_MRCF is set to 0.
Answer: A

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NO.7 You are looking at the possibility of configuring the Raid Manager software.
Which three devices could be used as a CCI Command Device? (Choose three.)
A.3390-3 LUN
B.LUSE LUN
C.OPEN-V LUN
D.OPEN-3 LUN
E.Virtual LVI/LUN
Answer: CDE

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NO.8 Where do you find the "horcmstart.sh" command in a default CCI installation in a UNIX system?
A./usr/bin/
B./usr/sbin
C./HORCM/
D./HORCM/usr/bin/
Answer: D

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NO.9 Which two statements describe the Command Device? (Choose two.)
A.The Command Device is user selected.
B.The Command Device is system selected.
C.The Command Device is a dedicated logical volume on the system which controls the CCI software on
the UNIX/PC host.
D.The Command Device is a dedicated logical volume on the system which functions as the interface to
the CCI software on the UNIX/PC host.
Answer: AD

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NO.10 On a Windows system, how do you verify that the environment parameter is correctly set to use CCI
for TrueCopy operations instead of ShadowImage operations?
A.Make sure that HORCM_MRCF is set to 1.
B.Make sure that HORCC_MRCF is not set.
C.Make sure that HORCC_MRCF is set to 0.
D.Make sure that HORCM_MRCF is set to 0.
Answer: B

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Exam Code: HD0-100
Exam Name: HDI (Help Desk Analyst (HDA) )
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Total Q&A: 116 Questions and Answers
Last Update: 2013-09-30

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NO.1 Which two are typically the fastest methods to send a message to all help desk
personnel? (Choose two.)
A. E-mail
B. Voice mail
C. Short text messaging
D. Broadcast messaging
Answer: A, C

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NO.2 What is a key benefit of a knowledge-base system?
A. Increase call volume
B. Saves time and money
C. Decreases network traffic
D. Requires lower maintance
Answer: B

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NO.3 A customer calls the support centre and describes a problem. The analyst is not
certain what the problem is. What is the appropriate strategy for eliciting the
information a second time?
A. Begin troubleshooting
B. Transfer the call to a more experienced analyst
C. Ask the customer to repeat the problem back to you
D. Repeat back to the customer what you thought you heard
Answer: D

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NO.4 For which two reasons is it important to have documented processes and
procedures? (Choose two.)
A. Ensures consistent service
B. Identifies areas out of policy
C. Promotes adherence to policies
D. Justification for not meeting customer expectations
Answer: A, C

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NO.5 Companies typically restrict access to which three types of data? (Choose three.)
A. Office location
B. Personnel records
C. Payroll information
D. Proprietary information
Answer: B, C, D

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NO.6 You have little or no expertise with a product. While speaking in a confident tone,
what should you do to provide effective support?
A. Escalate to a manager to reassign the call
B. Determine priority/severity and collect/document the appropriate information
C. Set a call back time and tell the customer you will review the call with an expert
D. Inform the customer of the product limitations you are aware of, but assure them they
will receive support
Answer: B

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NO.7 Which two are characteristics of unsuccessful teams? (Choose two.)
A. Independence
B. Lack objectives
C. Lack of ownership
D. Good team morale
Answer: B, C

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NO.8 What two considerations need to be made when sharing workspace? (Choose two.)
A. Maintain a clean environment
B. Discretion and courtesy when decorating
C. Share only with persons with similar likes/dislikes
D. None, each person needs to take care of it themselves
Answer: A, B

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NO.9 A customer calls with a printing problem. You start the troubleshooting process by
asking some simple questions. The customer admits that this is his first time using a
computer.
Which three questions should be used to obtain necessary information to solve the
problem? (Choose three.)
A. Ask the customer if he is the only one who can print to this server
B. Ask the customer if a start button or disk icon appears on the screen
C. Ask the customer if he has experienced any problems recently with any other
applications
D. Guide the customer through checking the printer connection and making sure the
power is turned on
Answer: A, B, D

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NO.10 Which three media can be used to conduct surveys? (Choose three.)
A. E-mail
B. The Internet
C. A suggestion box
D. Personal interviews
Answer: A, C, D

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NO.11 Which two are characteristics of an organization with good inter-departmental
relationships? (Choose two.)
A. High employee morale
B. Low employee turnover
C. Low superior-to-subordinate interaction
D. Low turnover rate between organisations
Answer: A, B

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NO.12 Which metric indicates how often A customer may need a follow-up call to achieve
resolution?
A. Capture rate
B. Abandon rate
C. Call return rate
D. First call resolution rate
Answer: D

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NO.13 DRAG DROP
Place the network terms that are most related to one another and that provide
similar functionality next to each other.
Answer: .

NO.14 Which two techniques are used to match a caller's style? (Choose two.)
A. Style
B. Restating
C. Vocabulary
D. Paraphrasing
Answer: A, C

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NO.15 Which three approached help create a positive business reputation? (Choose three.)
A. When you hear complaints about your organization, change the subject
B. Have a good attitude and never speak negatively about you organization
C. See what you can do to assist any co-worker who is unhappy or experiencing
problems
D. Try to have a positive and memorable effect on every person you communicate with
each day
Answer: B, C, D

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NO.16 What should you do to assess A customer level of knowledge?
A. Ask open questions
B. Ask closed questions
C. Provide more detailed explanations
D. Assume the customer has a basic level of knowledge
Answer: B

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NO.17 Which question allows you to determine whether or not your customer is logged on
to the network?
A. What is your login ID?
B. Can you access e-mail?
C. Are you logged on to the network?
D. Which drives are displayed on your computer?
Answer: D

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NO.18 What is the key benefit of a positive work environment?
A. Diversification of skill sets is minimized
B. Rapport among team members is increased
C. The need for recognition of individual effort is minimized
D. Management involvement is separated from individual involvement
Answer: D

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NO.19 Who is responsible for maintaining a working environment conductive to effective
inter-departmental relationships.
A. Everyone
B. Human resources
C. Department managers
D. Executive management
Answer: C

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NO.20 Which two are the primary purpose of an annual (periodic) survey? (Choose two.)
A. Determine management bonuses
B. Identify changes to products, services and processes
C. Measure performance of individual analysts at the help desk
D. Evaluate customer satisfaction with products, services and personnel
Answer: B, D

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Exam Name: H3C (Huawei-3Com Certified Network Engineer)
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NO.1 LAN
A.
B.
C.
D. FDDI
ABCD

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NO.2 T. True
F. False
T

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NO.3 T. True
F. False
T

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NO.4 OSPF
A.
B.
C.
D.
E.
ABCDE

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NO.5 A.
B. IP
C. A 255.255.0.0
D.
AB

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NO.6 Bc
T. True
F. False
F

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NO.7 Quidway AR
A. xmodem
B. ftp
C. tftp
D. HGMP
D

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NO.8 ISDN
A.
1
NT1
B.
2
NT2
C. 1
TE1
D. 2
TE2
E.
TA
ABCDE

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NO.9 802.3
64byte
1518byte
802.3
64byte
A. 46byte
B. 46bit
C. 2408bit
D. 512bit
A

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NO.10 PPP
CHAP
A. MD5
B. DES
C. RSA
D. SHA
A

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NO.11 Quidway VRP
A. ping
B. tracert
C. show path
D. display path
B

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NO.12 25
A. FTP
B. TFTP
C. Telnet
D. SMTP
D

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NO.13 standby threshold 50 20
100M
80M
A.
B.
C.
D.
A

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NO.14 A. IPX
B. OSPF
C. RIP
D. IP
BC

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NO.15 4000~4999
A.
B.
C.
D.
MAC
D

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NO.16 A.
B.
C.
D.
D

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NO.17 OSI
A.
B.
C.
D.
D

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NO.18 A.
B.
C.
A

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NO.19 A. 0
B. 10
C. 30
D.
A

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NO.20 A.
B.
C.
B

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NO.21 Xerox
DEC
Intel
100Mb/s
DIX
DEC,Intel,Xerox
IEEE802.3
T. True
F. False
F

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NO.22 RIP
520
A. TCP
B. UDP
C. IP
D. PPP
B

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NO.23 STP
A. STP
IEEE 802.1D
B. STP
C.
STP
BPDU
STP
D. STP
UPS
ABCD

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NO.24 TFTP
A. TCP 68
B. UDP 68
C. TCP 69
D. UDP 69
D

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NO.25 TCP
T. True
F. False
F

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NO.26 IP
A.
IP
B.
IPv4
0.0.0.0
255.255.255.255
C.
32
8
D. IP
IP
0
ABC

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NO.27 A. IP
1
IP
B. IP
0
IP
C. IP
127
IP
D. IP
1
IP
C

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NO.28 DCC
IP
IPX
IP
IPX
T. True
F. False
T

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NO.29 CE1
31
64K
30
T. True
F. False
F

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NO.30 Quidway
vrp 3.4
A. write
B. save
C. copy
D. reset
B

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Exam Code: FD0-510
Exam Name: Fujitsu (Interstage Certified Associate V9)
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Total Q&A: 30 Questions and Answers
Last Update: 2013-09-30

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NO.1 Which of the following statements is correct regarding the differences between Service Oriented
Architecture (SOA) and Enterprise Application Integration (EAI)
A. EAI is the next progression of a SOA. It allows applications to interact more easily.
B. SOA solves all the problems associated with EAI.
C. EAI solved many problems with integrating applications. SOA is the next evolutionary step.
D. SOA allows systems to be tightly coupled eliminating the loose coupling inherent with EAI.
Answer: C

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NO.2 Which one of the following items is NOT a key aspect of a Service Oriented Architecture system.?
A. Tight coupling
B. Service Contract
C. Reusability
D. Statelessness
Answer: A

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NO.3 Second generation Web Services are characterised by which one of the following characteristics?
A. Support for WS-* extension (or WS-* stack) web services
B. Support for Service Oriented Layers built on first generation Web Services
C. Support for SOA built using first generation Web Services technology
D. None of the above
Answer: A

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Exam Code: EX0-100
Exam Name: EXIN (ITIL foundation certificate in it service management(exin))
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Total Q&A: 120 Questions and Answers
Last Update: 2013-09-30

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NO.1 One of the activities of Capacity Management involves making evaluations and predictions regarding
the hardware that is required to run a new or modified application. The predictions include data about the
performance levels that can be expected, the requisite hardware and the costs. Which of the activities of
Capacity Management is responsible for this?
A. Application Sizing
B. Capacity Planning
C. Monitoring
D. Tuning
Answer:A

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NO.2 When an IT service provider adopts and adapts ITIL?best practices, which of the following is the
greatest benefit?
A. Work is carried out using a project-oriented approach.
B. There is a central Service Desk.
C. The organization is more customer-oriented.
D. Work is carried out using a process-oriented approach.
Answer: D

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NO.3 Which process includes developing a recovery plan?
A. IT Service Continuity Management
B. Problem Management
C. Capacity Management
D. Availability Management
Answer:A

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NO.4 Certain data is needed to describe an ITIL?process. This includes the objectives and the output. What
else is required?
A. activities
B. authorisations
C. environment
D. Configuration Management Database (CMDB)
Answer:A

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NO.5 Which item is required in the Post Implementation Review (PIR) of a Change?
A. whether the Change has achieved the intended goal
B. whether the CI registration in the Configuration Management Database (CMDB) is up-to-date
C. whether the Management of the IT department is satisfied with the implementation of the Change
D. to which Configuration Items (CIs) the Change relates
Answer:A

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NO.6 After a change, who is responsible for ensuring that security measures maintain the security level?
A. the Board of Management
B. the Change Manager
C. the Release Manager
D. the Security Manager
Answer: D

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NO.7 What does the term "Serviceability" refer to?
A. contracts between external suppliers and the customer
B. contracts between external suppliers of services and the IT department
C. contracts between internal IT departments
D. contracts between IT management and the customer
Answer: B

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NO.8 How does Problem Management differ from Incident Management?
A. Incident Management focuses on registration and Problem Management does not.
B. Problem Management focuses on restoration of service and Incident Management focuses on finding
the cause.
C. Incident Management focuses on restoration of service and Problem Management focuses on finding
the cause.
D. Problem Management generates reports and Incident Management does not.
Answer: C

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NO.9 What is produced when Problem Management identifies the cause of a Problem and a workaround?
A. a Request for Change
B. a resolved Problem
C. a Known Error
D. one or more resolved incidents
Answer: C

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NO.10 Which of the following tasks is assigned to each process manager?
A. ensuring the smooth running of the process
B. setting up Service Level Agreements with the users
C. channeling data to Problem Management
D. following up on Incidents
Answer:A

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NO.11 Which of the following is not regarded as an incident?
A. a complaint about the service of the Service Desk
B. a standard request for change
C. a report of a breakdown
D. a question about how an application works
Answer: B

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NO.12 Which aspect is important when registering security incidents?
A. the person who reported the incident
B. the applicable disciplinary measures
C. qualified Service Desk employees
D. recognizing the event as a security incident
Answer: D

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NO.13 Managing risk is an essential part of which processes?
A. Problem Management and Capacity Management
B. Availability Management and Service Level Management
C. IT Service Continuity Management and Financial Management for IT Services
D. IT Service Continuity Management and Availability Management
Answer: D

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NO.14 Which information does Financial Management for IT Services extract from the Configuration
Management Database (CMDB)?
A. which equipment is being used by whom
B. where the equipment has been set up
C. which software version is being used
D. which equipment is causing incidents
Answer:A

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NO.15 Which Change Management activity indicates the priority and category of an accepted Request for
Change (RFC)?
A. classification
B. coordination
C. registration
D. scheduling
Answer:A

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NO.16 Which process or function ensures that change proposals are submitted with the aim of removing
errors within the IT infrastructure?
A. Change Management
B. Configuration Management
C. Problem Management
D. Service Desk
Answer: C

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NO.17 Which of the following is Availability Management responsible for?
A. ensuring the reliability of components will carry out a required function under certain conditions over a
certain period
B. managing the negotiations with the customer with regard to availability
C. Demand Management
D. delivering information on Service Levels to clients to determine the availability percentage
Answer:A

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NO.18 Which process provides components of the IT infrastructure with a unique and systematic name
(designation)?
A. Change Management
B. Configuration Management
C. Release Management
D. Service Level Management
Answer: B

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NO.19 Which of the following processes provides Problem Management with reports about the IT
infrastructure?
A. Financial Management for IT Services
B. Change Management
C. Configuration Management
D. Incident Management
Answer: C

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NO.20 Where can you find an overview of all IT services?
A. Operational Level Agreement (OLA)
B. Service Catalog
C. Service Level Agreement (SLA)
D. Service Window
Answer: B

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