ITCertKing is website that can take you access to the road of success. ITCertKing can provide the quickly passing EXIN certification ITIL exam training materials for you, which enable you to grasp the knowledge of the certification exam within a short period of time, and pass EXIN certification ITIL exam for only one-time.
ITCertKing is website that can help a lot of IT people realize their dreams. If you have a IT dream， then quickly click the click of ITCertKing. It has the best training materials, which is ITCertKing;s EXIN ITIL exam training materials. This training materials is what IT people are very wanted. Because it will make you pass the exam easily, since then rise higher and higher on your career path.
Exam Code: ITIL
Exam Name: EXIN (ITIL V3 Foundation)
One year free update, No help, Full refund!
Total Q&A: 369 Questions and Answers
Last Update: 2013-11-19
ITCertKing's EXIN ITIL exam training materials are the best training materials of all the Internet training resources. Our visibility is very high, which are results that obtained through many candidates who have used the ITCertKing's EXIN ITIL exam training materials. If you also use ITCertKing's EXIN ITIL exam training materials, we can give you 100% guarantee of success. If you do not pass the exam, we will refund the full purchase cost to you . For the vital interests of the majority of candidates, ITCertKing is absolutely trustworthy.
EXIN ITIL exam is an popular examination of the IT industry , and it is also very important. We prepare the best study guide and the best online service specifically for IT professionals to provide a shortcut. ITCertKing EXIN ITIL exam covers all the content of the examination and answers you need to know . Tried Exams ot ITCertKing , you know this is something you do everything possible to want, and it is really perfect for the exam preparation.
ITIL Free Demo Download: http://www.itcertking.com/ITIL_exam.html
NO.1 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
Answer: B
EXIN certification training ITIL practice test ITIL dumps ITIL study guide ITIL original questions
NO.2 Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Applications and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
Answer: C
EXIN dumps ITIL ITIL questions
NO.3 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B
EXIN ITIL ITIL questions ITIL questions
NO.4 Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Answer: A
EXIN braindump ITIL exam prep ITIL dumps ITIL certification training ITIL test answers ITIL
NO.5 Which of the following is the correct set of steps for the continual service improvement
model/approach.?
A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually
improve
B. Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we
keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan;
Check the plan has been properly implemented; Improve the solution
D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get
there?; How do we keep the momentum going?
Answer: D
EXIN pdf ITIL test ITIL ITIL certification ITIL test questions
NO.6 Which of the following questions does Service Strategy help answer with its guidance?
How do we prioritize investments across a portfolio?
What services to offer and to whom?
What are the Patterns of Business Activity (PBA)?
A. 3 only
B. 1 only
C. 2 only
D. All of the above
Answer: D
EXIN ITIL ITIL braindump
NO.7 Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B
EXIN dumps ITIL ITIL ITIL original questions
NO.8 Effective release and deployment management enables the service provider to add value to the
business by?
A. Ensuring that all assets are accounted for
B. Ensures that the fastest servers are purchased
C. Delivering change, faster and at optimum cost and minimized risk
D. Verifying the accuracy of all items in the configuration management database
Answer: C
EXIN ITIL ITIL certification ITIL
NO.9 The group that authorizes changes that must be installed faster than the normal process is called the?
A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)
Answer: A
EXIN test answers ITIL exam prep ITIL exam simulations ITIL ITIL ITIL demo
NO.10 The BEST description of the purpose of Service Operation is?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To deliver and support IT Services at agreed levels to business users and customers
D. To design and build processes that will meet business needs
Answer: C
EXIN ITIL original questions ITIL
NO.11 Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the Service Portfolio, including the Service Catalogue
B. The design of Market Spaces
C. The design of new or changed services
D. The design of the technology architecture and management systems
Answer: B
EXIN ITIL practice test ITIL ITIL
NO.12 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
C. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
D. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
Answer: C
EXIN original questions ITIL ITIL
NO.13 Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider's established policies and guidelines
B. A pre-authorized change that has an accepted and established procedure
C. A change that is made as the result of an audit
D. A change that correctly follows the required change process
Answer: B
EXIN ITIL dumps ITIL exam simulations ITIL ITIL
NO.14 Which of the following models would be MOST useful in helping to define an organizational structure?
A. RACI model
B. Service Model
C. Continual Service improvement (CSI) model.
D. The Deming Cycle
Answer: A
EXIN exam prep ITIL exam simulations ITIL
NO.15 Which of the following are the MAIN objectives of incident management?
To automatically detect service affecting events
To restore normal service operation as quickly as possible
To minimize adverse impacts on business operations
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. All of the above
Answer: B
EXIN ITIL exam dumps ITIL braindump ITIL ITIL questions ITIL answers real questions
NO.16 Which of the following are managed by facilities management? Hardware within a data centre or
computer room Applications Power and cooling equipment Recovery sites
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 1 and 3 only
Answer: C
EXIN certification ITIL original questions ITIL pdf ITIL braindump ITIL
NO.17 Which is the correct combination of Service Management terms across the Lifecycle?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1C, 2B, 3A, 4D
D. 1B, 2C, 3D, 4A
Answer: C
EXIN ITIL ITIL pdf
NO.18 How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to
implement Continual Improvement
C. There should be a single Plan and Do,then Check and Act should be carried out multiple times to
implement Continual Improvement
D. The entire cycle should be repeated multiple times to implement Continual Improvement
Answer: D
EXIN ITIL ITIL answers real questions ITIL
NO.19 Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A
EXIN ITIL ITIL braindump ITIL dumps ITIL exam
NO.20 A plan for managing the end of a supplier contract should be created when?
A. The contract is being negotiated
B. The contract is about to be ended
C. The Supplier Manager decides that there is a risk the contract might need to end soon
D. The contract has been agreed
Answer: A
EXIN original questions ITIL ITIL certification ITIL ITIL test questions
ITCertKing offer the latest 1Z0-511 exam material and high-quality 00M-670 pdf questions & answers. Our 000-652 VCE testing engine and 1z0-822 study guide can help you pass the real exam. High-quality HP2-N43 dumps training materials can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.
Article Link: http://www.itcertking.com/ITIL_exam.html
没有评论:
发表评论