The best Avaya 132-S-720.1 exam training materials

You can now get Avaya 132-S-720.1 exam certification our ITCertKing have the full version of Avaya 132-S-720.1 exam. You do not need to look around for the latest Avaya 132-S-720.1 training materials, because you have to find the best Avaya 132-S-720.1 training materials. Rest assured that our questions and answers, you will be completely ready for the Avaya 132-S-720.1 certification exam.

There are a lot of sites provide the Avaya 132-S-720.1 exam certification and other training materials for you . ITCertKing is only website which can provide you Avaya 132-S-720.1 exam certification with high quality. In the guidance and help of ITCertKing, you can through your Avaya 132-S-720.1 exam the first time. The questions and the answer provided by ITCertKing are IT experts use their extensive knowledge and experience manufacturing out . It can help your future in the IT industry to the next level.

If you are still struggling to get the Avaya 132-S-720.1 exam certification, ITCertKing will help you achieve your dream. ITCertKing's Avaya 132-S-720.1 exam training materials is the best training materials. We can provide you with a good learning platform. How do you prepare for this exam to ensure you pass the exam successfully? The answer is very simple. If you have the appropriate time to learn, then select ITCertKing's Avaya 132-S-720.1 exam training materials. With it, you will be happy and relaxed to prepare for the exam.

Education degree does not equal strength, and it does not mean ability. Education degree just mean that you have this learning experience only. And the real ability is exercised in practice, it is not necessarily linked with the academic qualifications. Do not feel that you have no ability, and don't doubt yourself. When you choose to participate in the Avaya 132-S-720.1 exam, it is necessary to pass it. If you are concerned about the test, however, you can choose ITCertKing's Avaya 132-S-720.1 exam training materials. No matter how low your qualifications, you can easily understand the content of the training materials. And you can pass the exam successfully.

Having a Avaya 132-S-720.1 certification can enhance your employment prospects,and then you can have a lot of good jobs. ITCertKing is a website very suitable to candidates who participate in the Avaya certification 132-S-720.1 exam. ITCertKing can not only provide all the information related to the Avaya certification 132-S-720.1 exam for the candidates, but also provide a good learning opportunity for them. ITCertKing be able to help you pass Avaya certification 132-S-720.1 exam successfully.

Dear candidates, have you thought to participate in any Avaya 132-S-720.1 exam training courses? In fact, you can take steps to pass the certification. ITCertKing Avaya 132-S-720.1 exam training materials bear with a large number of the exam questions you need, which is a good choice. The training materials can help you pass the certification.

Are you struggling to prepare Avaya certification 132-S-720.1 exam? Do you want to achieve the goal of passing Avaya certification 132-S-720.1 exam as soon as possible? You can choose the training materials provided by ITCertKing. If you choose ITCertKing, passing Avaya certification 132-S-720.1 exam is no longer a dream.

Exam Code: 132-S-720.1
Exam Name: Avaya (Specialist Call Center Implement and Support Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 128 Questions and Answers
Last Update: 2014-02-09

132-S-720.1 Free Demo Download: http://www.itcertking.com/132-S-720.1_exam.html

NO.1 The events table provides a list of events, a brief description that displays on the screen for the event,
and a full explanation of the event. In what document can this table be found?
A. Feature Description and Implementation for Avaya Communication Manager
B. Administrator Guide for Avaya Communication Manager
C. ACD Guide for Avaya Communication Manager
D. Avaya Call Center Release 4.0 Call Vectoring and Expert Agent Selection (EAS) Guide
Answer: D

Avaya test questions   132-S-720.1   132-S-720.1 certification   132-S-720.1

NO.2 When turning on the CMS application an installation engineer receives the message shown:
®C heck i ng t he S ys t e m Tunab l es f o r CM S va l ues m d : m irr o r ed_ r oo t _ fl ag MUST be se t t o 1 CM S canno t r un
without correct tunable values. Error occurred while processing request..... see
/cmsfinstallllogdir/admin.log for detaiIs ¯
Which file will require amending to resolve this problem?
A. /etcftunables
B. /etc/system
C. /cms/insta llftunables
D. /etc/defaultlmirror
Answer: B

Avaya   132-S-720.1 exam dumps   132-S-720.1 certification   132-S-720.1 exam simulations   132-S-720.1

NO.3 For single site call centers where Call Management System (CMS) data is critical to their business,
which two benefits does the CMS provide for minimum data loss? (Choose two.)
A. disk mirroring
B. Survivable CMS
C. high availability CMS
D. duplicated processors
Answer: A, C

Avaya practice test   132-S-720.1 demo   132-S-720.1   132-S-720.1 certification   132-S-720.1

NO.4 Your customer is implementing an AE Services 4 0 and has purchased the software only solution.
What hardware and software must the customer provide?
A. server hardware platform and Red Hat Enterprise Edition 3
B. server hardware platform and Red Hat Enterprise Edition 4
C. server hardware platform, Red Hat Enterprise Edition , and all third-party software required for AE
D. Services server hardware platform, Red Hat Enterprise Edition 3. and all third-party software required
for AE Services
Answer: B

Avaya   132-S-720.1 exam prep   132-S-720.1   132-S-720.1   132-S-720.1

NO.5 Which of the following is not a valid connecbvity test available using the Applications Enablement
Services Utilities menu available from OAM?
A. TSAPI Test
B. Ping Host
C. ASAI Test
D. Traceroute
Answer: D

Avaya   132-S-720.1 original questions   132-S-720.1 original questions   132-S-720.1   132-S-720.1 exam dumps

NO.6 For a High Availabihty CMS design supporting 4 ACDs with the CMS servers co-located with a local
ACD, the customer should have available which of the following Ethernet switch port configurations to
support the installation?
A. 2 Ethernet switch ports at each remote Communication Manager location I Ethernet switch port for
each Communication Manager co-located with a CMS server. 1 Ethernet switch port for each CMS server
B. 1 Ethernet switch port for each Communication Manager and 2 Ethernet switch ports for the Primary
and Secondary CMS servers.
C. 2 Ethernet swich ports at each remote Communication Manager location. 1 Ethernet switch port for
each Communication Manager co-located with a CMS server. 2 Ethernet switch ports for each CIViS
server.
D. 2 Ethernet switch ports at each Communication Manager location and 2 Ethernet switch ports for each
CMS server (Primary and Seconday)
Answer: D

Avaya certification training   132-S-720.1 original questions   132-S-720.1

NO.7 Your customer wants to periodically adjust agent skill assignments and preferences automatically
(without human intervention) based on real-time agent sales results in their CRM application.
Which solution would satisfy the requirement?
A. Implement a custom CTI application which will change the agent skills.
B. Pursue a custom application through Avaya CSI
C. Use Avaya Site Administration Scheduling.
D. Use CMS Supervisor scripting.
Answer: B

Avaya   132-S-720.1 exam simulations   132-S-720.1 dumps   132-S-720.1 test questions   132-S-720.1

NO.8 A customer wants to know the definition of the Average ACD Time on the Historical Split Skill Summary
Interval Report. Which documentation would you reference in order to obtain this information?
A. Avaya Call Management System Supervisor Release 14 Reports
B. Avaya CMS Supervisor Release 14 Report Designer
C. Avaya CMS Capacities
D. Avaya Call Management System Release 14 Administration
Answer: A

Avaya   132-S-720.1   132-S-720.1   132-S-720.1   132-S-720.1

NO.9 Your customer must be able to confirm that clients have input valid credit card numbers.
As a backup to using a custom CTI application, which vector variable should be used to validate account
numbers?
A. DIV
B. SEL
C. CATR
D. MOD1O
Answer: D

Avaya test   132-S-720.1   132-S-720.1   132-S-720.1 braindump   132-S-720.1 original questions   132-S-720.1

NO.10 You have just installed Avaya P Agent R-6 on the computers for all 150 agents. All of the computers can
ping the Communication Manager (CM), but only 100 of the agents can log into their lP Agent station.
What is the cause of this issue?
A. The ®M ax i m u m C oncu rr en tl y R eg i s t e r ed I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯
screen is set to 100.
B. The ® I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯ sc r een i s se t t o¡ n
C. The ®M u lti m ed i a M od ¡¯ f ield o n t h ¡ ® chan ge s tat o n ¡ ¯ fo r m i s s et t o ¡ ® E nh n c
D. The ®Phone Fea t u r e¡¯ w i nd o w o n t h ¡® S tat ion A dm i n istrat io n f o r m nee d s t o be s e t o ¡® -In ¯.
Answer: A

Avaya practice test   132-S-720.1 certification   132-S-720.1 certification training   132-S-720.1 exam   132-S-720.1 study guide

NO.11 Your customer would like to be able to collect call center data when the enterprise fragments using a
remote gateway. Since this is a small location, an LSP was installed to support the users Which system
would allow the customer to collect and then add data back to the main Call Management System (CMS)?
A. HACMS
B. Primary CMS
C. BCMR-D
D. Survivable CMS
Answer: D

Avaya certification training   132-S-720.1   132-S-720.1   132-S-720.1

NO.12 Your customer has basic reporting requirements that include agent level skill reporting for 12
simultaneous supervisors accessing real-time information using PCs over their Local Area Network. What
is the most cost effective reporting offer that meets these requirements?
A. BCMR Desktop
B. BCMS
C. CMS
D. Operational Analyst
Answer: C

Avaya certification training   132-S-720.1   132-S-720.1 exam dumps   132-S-720.1

NO.13 You ask the Avaya Call Management System (CMS) administrator to increase the measured trunks.
Since the administrator has not changed parameters before, CMS administration documentation must be
accessed. Which three sections are needed to change parameters? (Choose three.)
A. Free Space Allocation
B. Data Storage Allocation
C. Trunk Group assignment
D. Data Collection
E. Disk Allocation
Answer: A, B, D

Avaya   132-S-720.1 exam dumps   132-S-720.1   132-S-720.1 original questions   132-S-720.1 study guide

NO.14 Your customer wants the ability to automatically notity Avaya Call Management System (CMS)
Supervisors when there are excessive calls in queue to be answered. A possible solution is to implement
the Communication and Solution Integration CMS Supervisor Threshold Paging Package
Which condition must be met for the CMS Supervisor Threshold Paging Package to work?
A. The CMS must have access to the public network.
B. The agent must have remote text messaging capabilities
C. The supervisor must has a CMS login ID
D. The refresh rate for checking the users thresholds can be changed.
Answer: A

Avaya   132-S-720.1 questions   132-S-720.1 braindump   132-S-720.1 practice test

NO.15 You have just received a call from a customer that agent 6024 is no longer receiving calls for skill 6.
The customer informs you that the agent was receiving calls yesterday for this skill. You display the agent
login ID and inform the customer that skill 6 is no longer assigned in the agents profile. The customer
wants to know when the agents profile was changed. Keep in mind that changes to agent profiles for this
customer can only be made through the Media Server,
Which command would you use to determine when a change was made to this agents profile?
A. display changes extension 6024
B. list history
C. display agent 6024
D. displayevents 6024
E. trace agents
Answer: B

Avaya   132-S-720.1   132-S-720.1 test

NO.16 The field service technician is responsible for which two tasks? (Choose two )
A. onsite equipment inventorV
B. application of powerto onsrte equipment
C. obtaining necessary TCP/ IP addresses
D. ensunng the equipment room is ready for installation
Answer: A, B

Avaya exam   132-S-720.1   132-S-720.1 demo   132-S-720.1   132-S-720.1

NO.17 You are working an intermittent issue with Avaya IP Agent R6 and have enabled Event Logging on the
end-users computer to capture log files. You need to instruct the end-user how to insert an event mark in
the log when the problem occurs.
Which keyboard combination do you have the end-user press to mark the event?
A. Alt + M
B. Alt + E
C. Ctrl + E
D. CtrI+M
Answer: C

Avaya questions   132-S-720.1 dumps   132-S-720.1 study guide   132-S-720.1   132-S-720.1 dumps

NO.18 A customer adding a second ACD to an existing Avaya Call Management System (CMS). The
customer also wants to add External Call History (ECH) capablrties and Network Printing Interfaces
(NWF), The MuIti-Ste Routing Interface supports one 1CM Penpheral Gateway (PG) and DNS services.
Which implementation affects service to the CMS?
A. adding 1WP
B. adding DNS services
C. adding Multi-Site Routing
D. adding ECH
Answer: D

Avaya   132-S-720.1 certification   132-S-720.1   132-S-720.1 certification training   132-S-720.1

NO.19 Your customer is migrating their call center from basic ACD to EAS.
After the EAS feature has been licensed on the system, what are three tasks that must be completed to
facilitate the EAS conversion? (Choose three.)
A. EAS must be optioned on the Feature Related System Parameters form.
B. The CMS (if present) switch administration for the ACO must be changed to support EAS.
C. Queue Status Indicators must be re-administered.
D. Agent work mode buttons on voice terminals must be modified.
E. Administer hunt groups for Redirect on No Answer (RONA).
Answer: A, B, D

Avaya exam simulations   132-S-720.1   132-S-720.1   132-S-720.1 pdf

NO.20 You have been assigned a project to add an ACD to an existing Avaya Call Management System (CMS).
The customer has requested that Avaya provide a turn-key implementation Which three resources will
you schedule? (Choose three)
A. Communication solutions integration - provisioning
B. Communicabon and Solution Integration (C&Sl)
C. software specialist
D. on-site technician
E. Network Integration Center (NIC)
Answer: A, B, D

Avaya exam simulations   132-S-720.1 study guide   132-S-720.1   132-S-720.1

NO.21 A customer wishes to allocate the subnet 255.255252.0 to the ® cus t o m e r LAN ne t w o r k i n t e rf ac ¡¯ o n t h
CMS. Which file must be amended to ensure that this net mask is correctly allocated when the CMS
system is rebooted?
A. /etc!subnet
B. /etc/netmasks
C. /etcfnetworks
D. /etcfhosts
Answer: B

Avaya demo   132-S-720.1 exam   132-S-720.1

NO.22 Your customer is implementing third-party data directed routing
Which three ctor steps would cause an adjunct routing request to be terminated? (Choose three.)
A. check split
B. wait
C. queue
D. go to step
E. converse on split
Answer: A, C, E

Avaya test answers   132-S-720.1 exam   132-S-720.1   132-S-720.1 certification   132-S-720.1   132-S-720.1

NO.23 Which file is responsible for setting up a default route on a CMS system?
A. /etc/hosts
B. /etc/router
C. /etc/deftultrouter
D. /etc/netstat
Answer: C

Avaya test questions   132-S-720.1 exam simulations   132-S-720.1 exam simulations   132-S-720.1 test questions

NO.24 Which three statements descnbe the correct use of the asaiuui vector vanable when communicating
with an adjunct computer telephony integration application? (Choose three.)
A. Valid lengths of the asaiuui vector variable range from 1 to 24 digits
B. The asaiuu, vector variable allows the adjunct CTI application to set a variable for use in vector
processing
C. A common use for the asaiuui variable in a vector step is to test the assigned value against a threshold
value.
D. The scope of the asaiuui variables is only local
E. Once a value is assigned, it cannot be modified or changed byrne adjunct
Answer: B, C, D

Avaya dumps   132-S-720.1   132-S-720.1 exam   132-S-720.1 certification

NO.25 You are a team member assigned on a project to install a new Avaya S87XX Media Server and a new
Avaya Call Management System (CMS). Who is responsible for identifying what equipment has arrived at
the customers site?
A. the field technician
B. the client executive
C. the program manager
D. the remote field engineer (RFE)
Answer: A

Avaya   132-S-720.1   132-S-720.1 original questions   132-S-720.1   132-S-720.1 questions

NO.26 Your customer is implementing a non-AVAYA CI/LAN application in conjunction with Communication
Manager (CM) 4 0 What is the minimum software licensing required on Communication Manager and AE
Services?
A. ASAI Core on CM and TSAPI Basic and Ad ¯i anced on AE Se r M ces
B. ASAI Core on CM and CvtAN on AE Ser ¯.i ces
C. ASAI Core, ASAI Plus and Cli Stations on CM and CVLAN on AE Services
D. CTI Propnetary Adjunct inks on CM and CVL.AN on AE Services
Answer: B

Avaya questions   132-S-720.1 original questions   132-S-720.1 questions   132-S-720.1 questions

NO.27 Your customer is reporting that after hours callers are being disconnected. Recently they changed the
out-of-hours vector from routing to an internal voice mailbox to an off site answering service using a
route-to digits step
What is happening?
A. Dial ahead digits are being discarded
B. In the associated vector, coverage on route-to digits step was set to no.
C. In the associated vector, coverage on route-to digits step was set to °yee
D. Class of Restriction on associated VON has too low of an FRL to allow outcalling
Answer: D

Avaya   132-S-720.1 braindump   132-S-720.1   132-S-720.1

NO.28 Your customer has commissioned agents who take both service related calls as well as sales
opportunity calls The agents receive a commission on all sales. Which Business Advocate feature would
assure that agents are provided equal opportunity to take sales related calls?
A. Service Objective
B. Percentage Allocation Distribution
C. Service Level Supervisor
D. Reserve Agent
Answer: B

Avaya test questions   132-S-720.1   132-S-720.1 answers real questions   132-S-720.1 test questions

NO.29 Your customer is implementing Application Enablement Services for a TSAPI application. What
represents the recommended TCPI1P connectMty for AE Services?
A. AE Services etho and AE Services ethi both connect to the local LAN.
B. AE Services etho connects to a dedicated CLAN, AE Services ethi connects to a second dedicated
CLAN. ME Services eth2 connects to the local LAN.
C. AE Services etho connects to the customer application server1 ME Services ethi connects to a
dedicated CLAN.
D. AE Services etho connects to a private LANfV1..AN for the transport links to Communication Manager,
AE Services ethi connects to the customers LAN.
Answer: D

Avaya exam prep   132-S-720.1   132-S-720.1   132-S-720.1 study guide

NO.30 Your client needs to address agent morale issues thin their call center. These issues are tied to those
agents who staff a higher number of skills resulting in more time spent on ACO calls (also known as hot
seats ¯).
Which Avaya capability should be used to help eliminate ® ho t sea t ¡¯ in a c a ll ce nter
A. Auto-Reserve Agents
B. Least Occupied Agent (LOA)
C. Expert Agent Selection (EAS)
D. Percent Allocation Distribution (PAD)
Answer: B

Avaya certification training   132-S-720.1 pdf   132-S-720.1 certification training

ITCertKing offer the latest 70-247 exam material and high-quality MSC-235 pdf questions & answers. Our LOT-404 VCE testing engine and 000-273 study guide can help you pass the real exam. High-quality C-TSCM62-64 dumps training materials can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.itcertking.com/132-S-720.1_exam.html